Certification Consulting
November 12, 2019 2020-10-14 11:25Certification Consulting
We provide efficient & tailor made business solutions to elevate your organization and assist in obtaining international certifications.
Business Excellence
Our Business Excellence Model propose a 360 deg improvement in your business. It is an integrated collection of proven practices and world class management frameworks for how a business should operate to become the best and to achieving the results. We follow world class business excellence models of Balding Model (MBNQA) – USA, EFQM model and Dubai Quality Award.
Business excellence models are frameworks that when applied within an organization can help to focus thought and action in a more systematic and structured way that should lead to increased performance. The models are holistic in that they focus upon all areas and dimensions of an organization, and in particular, factors that drive performance. These models are internationally recognized as both providing a framework to assist the adoption of business excellence principles, and an effective way of measuring how thoroughly this adoption has been incorporated.
By applying a world-class proven management framework in your business will help you gain a better understanding of your organization’s strengths — and opportunities for improvement. In turn, this guides your planning and delivery efforts for business success, ensuring alignment throughout your organization.
The Baldrige Criteria for Performance Excellence is a framework for improving performance and achieve excellence. It helps the organisation find its own strengths (and areas for improvement), and prioritises those which sustain the organisation. It help your organization, no matter its size or type (business, non-profit, education, government, healthcare) covering manufacturing, service, small businesses alike, focusing on knowing the critical aspects of managing and performing as an organization. It builds around an integrated performance management framework that the whole organization engages with, to improve overall performance and strive towards excellence.
The EFQM Model (European Foundation for Quality Management) is a globally-recognized management framework which allows organizations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organization’s.
Dubai Quality Awards is a method and a tool to improve performance and practices of its participants. Dubai Quality Awards sets standards for companies and allows them to compare their performance, services, and working methods with international counterparts.
- 360 deg overall improvement of your business by a cost-effective approach
- Guides your organization towards a desired future;
- Improves your abilities and that of your team to think and act strategically;
- Improves alignment between strategy, processes, and resources;
- Engages your workforce and customers;
- Provides a real return on investment.
Business Process Improvement (By Using Lean Six Sigma & Data Analytics)
In Business process Improvement scope we focus to improve your weak process in your business. We follow a problem solving approach toward clients’ business problems by analyze organizations (manufacturing & service) business processes to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign those processes to realize the improvements. We focus for Improving quality, productivity, and response time of a business process, by removing non-value adding activities and costs through incremental enhancements. This is done by mapping out the business process, identifying inefficiencies, redesigning the process & benchmarking to initial metrics. It helps to an organization to reduce their operational & service cost , meet customer demand and business goals more effectively .
Main Goals of Process Improvement projects are :
- Reduce Operational costs
- Reduce time required to complete a work
- Improve Customer Satisfaction
- Eliminate waste & reduce re-works
- Ensure better compliance with rules and regulations
- Improved performance in terms of efficiency, productivity, quality, health, safety, environment
- Increase internal communication and co-operation
We use following methodologies & tools to improve the business process
- Process Mapping : Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
- SIPOC Analysis : The SIPOC methodology acts as a tool to identify the inputs and outputs of target business processes, to determine the process owner, customers, suppliers, and to establish clear boundaries for the process.
- Lean Management : Lean is a methodology to reduce waste in a manufacturing system without sacrificing productivity. Lean management is an approach to managing an organization that supports the concept of continuous improvement; a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
Six sigma ( DMAIC & DMADV) : Six sigma focuses on identifying and removing the causes of defects (errors) and minimizing variability in processes to drive improvement.
One of the main tools used in Six Sigma to improve existing processes is DMAIC(Define, Measure, Analysis, Improve and Control)
DMADV is used when creating new processes. If the processes of a company has in place do not meet the quality levels desired, a DMADV can be used to re-design the processes
- Kaizen : Kaizen is an approach to creating an incremental improvements but on a continuous basin and involving everyone.
- Total Quality Management (TQM) : TQM is a management style based upon producing quality services as defined by the customer. TQM is defined as the quality –centered, customer focused, fact based, team driven, senior –management led process to achieve an organization’s strategic goals through continuous process improvement.
- ISO 9001 : ISO 9001:2015 is one of the best standards for Quality Management Systems. Significant change to the revised standard gives various ways for quality improvement.
- OPM3 (Organization Project Management Maturity Model) : OPM3® assessment will provide the organization with a detailed level of insight into its current project, program, and portfolio management capabilities. It provides insights on the current practices and maturity level of project management and thereby changes and best practices to be implemented can be planned and taken forward.
- Agile Management : Agile is a project management methodology that uses short development cycles called “sprints” to focus on continuous improvement in the development of a product or service Agile Project Management (APM) is an iterative approach to planning and guiding project processes.
- PDCA Cycle (plan–do–check–act or plan–do–check–adjust) is an iterative four-step management method used in business for the control and continuous improvement of processes and products. It is also known as the Deming circle/cycle/wheel, the Shewhart cycle, the control circle/cycle, or plan–do–study–act (PDSA).
- Robotic Process Automation (RPA) is automation technology that anyone can use to deploy software bots that can execute any business process RPA is simple and powerful automation software enabling you to create your own software robots to automate any business process. Your “bots” are configurable software set up to perform the tasks you assign and control.
- Data Analytics : Data Analytics is the science of analyzing raw data in order to make conclusions about that information. Data analytics help a business optimize its performance. Data analytics can do much more than point out bottlenecks in production. Record the runtime, downtime, and work queue for various machines and then analyze the data to better plan the workloads so the machines operate closer to peak capacity
Product Certification
Our experienced consultants help product manufacturers with the required product certifications that stand as proof that their products meet the requirements, devised by the directives.
Product quality certification is conformity assessment applied by certification bodies demonstrating products in accordance with relevant technical specifications, compulsory requests and standards in technical specifications. That’s to say, a fair third party samples and inspect products according to technical specifications, compulsory requests and standards in technical specifications, and examine factory’s quality assurance system, to make the conclusion that whether or not products in accordance with relevant technical specifications, compulsory requests and standards in technical specifications, and if this factory can stably produce qualified products.
We offer wide range of product certification support service to our clients such as Dubai Central Lab (DCL) Approval, Abu Dhabi Trustmark (QCC certification ), Emirates Quality Mark, UAE municipality approvals, Oman Quality Mark, DVGW –Germany ,NSF International enable companies – US, SKZ-Germany, Oman Quality Mark, CSTB –France, WRAS-UK, Kitemark-UK etc.
We focus not just on the end product or service. We also focus on how we achieve this end consistently and reliably. Process is part of the approach to achieve the end.Outsourced Internal & Supplier Auditing Services
Internal Audit
All ISO management system standards require the business to have a system to regular internal audits. The primary objective of internal auditing against the ISO standard is to regularly review critical business processes to ensure that the system conforms to the planned arrangement and organizational requirement and that the system is effectively implemented and maintained.
Internal audit helps the management to evaluate if the internal control within the business is maintained and effective. Internal controls can be either process controls or system controls that are implemented as risk mitigation actions to address the risks identified within that process and system. By maintaining and improving the effectiveness of internal controls, business will be able to significantly improve process efficiency, meet regulatory requirement, monitor performance, evaluate risks and increase system reliability and integrity.
At present, many small and medium size companies have taken ISO series certification . Employees’ turnover and lack of hard-working skilled manpower is a major constraint for many companies .We are here for supporting them for internal audits as well as system maintenance through regular follow-up by our team. We are focused on delivering a high quality audit which is responsive to business needs with minimum service charge
Supplier Audit (Second-Party Audit)
A second-party audit is when a company performs an audit of a supplier to ensure that they are meeting the requirements specified in the contract. Our industry experienced auditors can do second-party audits on your suppliers to better understand their capability to meet your needs.
These requirements may include special control over certain processes, requirements on traceability of parts, requirements for special cleanliness standards, requirements for specific documentation, or any of a host of other items of special interest to that customer. These audits can be done on-site by reviewing the processes or even off-site by reviewing documents submitted by the supplier. The customer can audit all or part of the contract – whatever they see a need to audit. It is important to understand that a second-party audit is between the customer and the supplier and has nothing to do with becoming certified.
Many people thought that second-party audits would not be necessary once a company is certified to ISO 9001 by a certification body, but this is not necessarily true. Even if you are certified by a third-party audit, any of your customers may still want to perform a second-party audit to look at elements of their contract, especially if these elements are not the same as the ISO 9001 requirements. This is not required by all customers, and is not required to be certified to ISO 9001 by a certification body, but it is specified in some contracts and there are some customers that choose to perform these audits.
ISO Management System Certification Support
- More efficient use of resources and improved financial performance
- Improved risk management and protection of people and the environment
- Increased capability to deliver consistent and improved services and products, thereby increasing value to customers and all other stakeholders
ISO 9001:2015 Quality Management System (QMS)
ISO 9001 Quality Management System is an international standard that specifies requirements for an effective quality management system (QMS) .Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
Who can use ISO 9001:2015 Quality Management System (QMS)?
ISO 9001 is applicable to any organization – irrespective of their size or geographical location. One of the major strengths of ISO 9001:2015 Quality Management System (QMS) is its wider appeal for all types of organizations. Because it focuses on processes and customer satisfaction rather than procedures, it is equally applicable to service providers as well as manufacturers.
Why is ISO 9001:2015 Quality Management System (QMS) standard is important for your business?
Successful companies are driven to deliver quality – from the way they operate to the customer service standards they establish and the products they deliver. This is a strategic vision to improve brand equity and image and ensure they are better equipped to win new opportunities in an increasingly competitive global marketplace.
ISO 9001:2015 Quality Management System (QMS) provides the infrastructure, procedures, processes, and resources needed to help organizations to monitor and improve their performance to drive efficiencies, client service, and product excellence.
- Improve the efficiency of the processes
- Create satisfied customers ,management and employees
- Ensures products and services effectively meet customer and applicable statutory and regulatory requirements
- Saves Cost
- Helps Continually improve organizational performance
- Competitive advantage over the competitors
Why should my organization implement ISO 9001:2015 Quality Management System (QMS)?
Customers are the lifeblood of any business! To keep customers – and to keep them satisfied – your product or service must meet their requirements. ISO 9001 provides a framework for taking a systematic approach to managing your business processes to meet those requirements.
ISO 14001:2015 Environmental Management System (EMS)
ISO 14001 Environmental management system is the international standard that specifies requirements for an effective environmental management system (EMS).It provides a framework that an organization can follow rather than establishing environmental performance requirements.
The international Organizations for Standardization (ISO) defines an environmental management system as “part of the management system used to manage environmental aspects, fulfill compliance obligations and address risks and opportunities.
Why is ISO 14001:2015 Environmental Management System (EMS) important for your business?
Using ISO 14001 :2015 has many benefits for organizations with environmental management systems .Organizations and companies find that using the standard helps them to
Benefits:
- Enhancement of Environmental performance
- Fulfillment of legal Obligations
- Improve overall environmental impact
- Gain competitive advantage in supply chain design
- Reduced cost of waste management
- Reduce waste
- Increase new business opportunities
- Savings in consumption of energy and materials.
- Improved corporate image among regulators, customers and the public
ISO 45001:2018 Occupational Health & Safety Management System (OH&S)
ISO 45001 occupational health and safety management system is an international standard that specifies requirements for an occupational health and safety (OH&S) management system with guidance for its use to enable an organization to provide safe and healthy workplaces by preventing work-related injuries, illnesses, and fatalities and by proactively improving OH&S performance .
ISO 45001 is applicable to any organization worldwide regardless of its size, type, or nature.
ISO 45001 replaces OHSAS 18001, the world’s former reference for OH&S management (organizations currently certified under OHSAS 18001 will have until March 12,2021 to migrate to ISO 45001)
What are some of the main differences between ISO 45001 and OHSAS 18001?
- Structure: The structure of ISO 45001 is based on Annex SL, which is the framework used in other ISO management system standards, making implementation easier and more efficient
- Management Commitment: ISO 45001 requires the incorporation of health and safety into the overall management system of the organization, requiring management to take a stronger leadership role in OH&S
- Worker Involvement: ISO 45001 requires employee training and education to identify risks and help create a successful safety program, allowing broader employee participation
- Risk v. Hazard: ISO 45001 follows a preventative process, requiring hazard risks to be evaluated and remedied before they cause accidents and injuries, unlike OHSAS 18001, which focused only on hazard control
Why is ISO 45001:2018 Occupational Health & Safety Management System (OH&S) important for your business?
Organizations of all kinds are increasingly concerned about achieving and demonstrating sound Occupational Health and Safety performance to their shareholders, employees, clients, and other stakeholders by managing the hazards and improving the beneficial effects of their activities, products, and services.
Benefits include:
- Internationally agreed and recognized practices for health and safety management.
- A model for continual and systematic improvements in health and safety
- Compliance with legal requirements
- Positions of your business as Industry leaders
- .Improves individual safety as well as organizational
- Increased employee engagement and brand reputation through your commitment to implementing, maintaining, and improving a health and safety policy.
- Improve efficiency and consequently reduce accident and production time loss
- Increase control and reduction of hazards through the setting of objectives, targets and evolved responsibility
- Increases trust
- Lowers insurance premiums
- Is an integral part of a sustainability strategy
- Deals with risk and opportunities
- Encourage more effective internal and external communication
ISO 22000:2018 Food Safety Management System (FSMS)
ISO 22000 is a globally accepted international standard, which specifies the requirements for food safety management systems.
ISO 22000 is applicable to all organizations for the whole food supply chain, from growers and producers to processors and packaging, transport, and point of sale. It extends to suppliers of non-food products and services, like cleaning and equipment manufacturers, and can be used by organizations of any size.
ISO 22000 specifies the requirements for a food safety management system that involves interactive communication, system management, and prerequisite programs. The standard focuses on supply chain assurance, has management system principles embedded, and is aligned with HACCP principles .
Why is ISO 22000 important for your business?
ISO 22000 is recognized throughout the global food chain and certification is a way to become a supplier of choice. ISO 22000 certification publicly demonstrates your commitment to food safety.
It maps out what an organization needs to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe .It can be used by any organization regardless of its size or position in the food chain.
ISO 22000 also aligns with other ISO management system standards, making it easy to integrate your food safety management with quality, environmental or health and safety management systems.
Benefits include:
- Global Recognition
- Improve communications about food safety issues to their customers ,suppliers and related interested parties in the food chain
- Minimalizes the experiences of low-quality and healthy risk foods
- Ensure that the organization complies with standard food safety policy
- Reduce and eliminate product recalls and litigation
- Ensure agreed customer requirements related to food safety
- Identify, manage and mitigate food safety risks
- Continual improvement of business
